Why this role matters
This position within Veterans Benefits Administration represents a critical link in federal infrastructure. Candidates should emphasize their ability to handle multi-agency coordination and regulatory compliance, as these are the top latent requirements often missed by automated filters.
Announcement Specifications
| Position Title | Veterans Service Representative (AQRS) |
| GS Grade | GS |
| Hiring Path | Public |
| Duty Location | Multiple Locations |
Job Summary
This position is located in a Department of Veterans Affairs Regional Office, Veterans Service Center (VSC) and BEST. The Authorization Quality Review Specialist is an integral part of the VSC and BEST quality assurance program and is a key technical adviser to the Veterans Service Representatives (VSRs). The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.
Qualifications
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. You may be required to serve a probationary or trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. If you receive a conditional offer of employment you will be required to complete an Optional Form-306 Declaration for Federal Appointment (OF-306). All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choice.
Required Documents
Refer to the 'How to Apply' section.
Education
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Benefits
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How to Apply
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